Galbino Technology Inc（GTI）Warranty Policy
--GTI’s products come with 1 year warranty on main unit from the sign date of assembling and debugging or 16 months from the delivery of the products from any port of China. If any malfunction is caused by quality related problems within warranty period, the products can be repaired for free by GTI.
--GTI will provide spare parts and support for the products for not less than 8 years from GTI’s delivery.
--GTI will provide necessary upgrade during products’ service period as an added-value service to meet customer’s requirements for function, application or performance. (Upgrade may not be applicable for some models)
--For Under warranty service, GTI will send replacement parts to customers after confirming the problem can be solved by replacing parts. The freight cost for sending the good replacement parts is borne by GTI. After receiving and replacing with the good parts, customers should return the defective parts to GTI under our shipment instruction.
--For Out of warranty service, GTI will advise service charge with cost price and provide a proforma invoice for payment transfer. After receiving the service charge, GTI will repair and return the parts to the customer after the parts are repaired and tested to be in good working condition or GTI will send new parts to customers and instruct the local engineer to change the broken ones.
Exemption of Warranty
--The malfunction is caused by willful damage, negligence, improper usage, failure to follow the GTI’s instructions, incorrect usage without the GTI’s approval.
--The GTI's original serial number label or product identification marks have been altered or removed.
--The 1 years warranty does not extend to consumable parts, accessories, materials of GTI equipments. With regard to consumable part, accessory, material of equipments, the customers also have the right of benefit with respect to the corresponding warranty provided by GTI.
--The products or parts which are not produced by GTI.
GTI Service Policy
GTI offers efficient support for every distributor or customer. We care for every need of our customers. With experienced engineers, we have the capability & responsibility to offer direct & exact support for each service request. Please find more detailed information about our service policy below.
After-sales Customer Service Process:
1. Receive the feedback from the customer;
2. Give the preliminary reply to the customer as soon as possible (in 24 hours) and ask for the detailed information about the product, such as the series number of the main unit, the model and version of the main unit, the detailed feedback or question.
3. Provide the professional solutions to the feedback. If necessary, the broken part of the product should be returned to the manufacturer for reparation or replacement. The cost of the shipment depends on different situations, such as whether the product is in the free warranty period or not;
4. Ask for the feedback from the customer after the service;
5. Archive the whole process for the service.
1. Within Warranty:
The customer is responsible for freight & insurance charges when the equipment is shipped to GTI for service (this includes custom charges). GTI is responsible for the freight & insurance charges from GTI to the customer.
2. After Warranty:
The customer is responsible for freight, insurance and any other charges for returned product.
1. GTI will provide the customers free technical training in Canada/China, including equipment installation and operation, general maintenance. The technical staff who pass the course of training, we will issue training certificates.
2. GTI will provide free technical support via e-mail, fax, telephone and videos at any moment.
3. According the actual order needs, we will also dispatch our technical staff go to users' country for on-site installation and training.